The Source Signals
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The AI Spend Simply Doesn't Add Up: How Uber, Klarna, and Duolingo Became the Face of a $700 Billion Accountability Crisis
Klarna fired 700 agents for a chatbot, then rehired humans. Duolingo mandated AI in performance reviews, then pulled it. Uber blew its annual AI budget before April. These are not edge cases. They are the clearest signal yet that the industry's growth-at-all-costs AI thesis is meeting its moment of measurement.