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Agent sprawl drags enterprise workflow integration down 14 points
The share of organisations running AI-integrated workflows across business functions fell from 30% to 16% over the past year even as AI budgets grew 110%, according to ServiceNow’s third Enterprise AI Maturity Index.
ServiceNow bets on security consolidation as AI compresses response times
ServiceNow has brought exposure management, identity, cyber-physical security, incident response and compliance into one governed system, wagering that enterprises will trade specialist tool depth for auditable autonomy.